Refund Policy

Frequently asked questions about Zencoder refund policies, cancellations, and subscription management.

Zencoder Refund Policy

Zencoder offers a 7-day free trial. The policies below apply after trial conversion to a paid plan.

Can I get a refund if I cancel my subscription early?

No. A 7-day free trial is provided to evaluate the product before purchasing. After cancellation, you retain access until the end of your current billing period.

If I downgrade my plan, do I get money back for the difference?

No. Downgrades take effect at the start of your next billing cycle. You keep your current plan’s access until then.

Will I get a refund if my account is suspended or terminated?

Accounts suspended or terminated for policy violations are not eligible for refunds.

What if Zencoder decides to close my account without any reason — do I get a refund?

Yes. If Zencoder closes your account for reasons unrelated to policy violations, you will be refunded for the unused portion of your subscription.

If I'm on a trial, do I need to pay anything?

No. The 7-day trial is free with no credit card required.

Do I get a refund if the service has technical issues or downtime?

No. Refunds are not offered for service interruptions or downtime.

Can I pause my subscription and resume later?

Pausing is not currently supported. You can cancel and switch to the Free plan, then upgrade again later.

If prices increase while I'm subscribed, can I get a refund?

Price increases only apply to future renewals, not your current term. You will be notified in advance of any pricing changes.

Can I get a partial refund if I didn't use the service much?

No. The subscription fee is the same regardless of usage level. Use the 7-day free trial to evaluate before purchasing.