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Documentation Index

Fetch the complete documentation index at: https://docs.zencoder.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Getting Support

If you encounter issues with Zenflow, contact our support team at support@zencoder.ai.

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Log Files Location

Zenflow stores all log files locally on your machine. Logs are never transmitted automatically and remain under your control. macOS: ~/Library/Application Support/zenflow-desktop/logs/ Windows: C:\Users\pc\AppData\Roaming\zenflow-desktop\logs

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What to Include When Reporting Issues

When contacting support, include the following to help us resolve your issue quickly:
  • App version and build: Find this in Settings → About or Help → About Zenflow (e.g., Zenflow Desktop v1.2.3 build 456)
  • Operating system: Include version and architecture (e.g., macOS 14.2.1 Sonoma - Apple Silicon M2 or Windows 11 Pro 23H2 x64)
  • Timestamps and timezone: When did the issue occur? (e.g., December 16, 2025 at 2:30 PM EST)
  • Steps to reproduce: Describe what you were doing when the error occurred and whether it happens consistently
  • Screenshots or recordings: Capture error messages, frozen screens, or unexpected behavior
  • Log files: Attach relevant log files from the locations above
  • Network details: Are you using a VPN, proxy, or behind a firewall? Include any network restrictions that might affect connectivity

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Common Issues

Agent Not Responding

Possible causes: Agent authentication expired, network interruption, or agent service unavailable.Quick fix: Sign out and sign back into the agent in Settings → Saved presets.

Task Stuck in Progress

Possible causes: Long-running verification step, network timeout, or workspace lock.Quick fix: Check task logs for the last completed step. Cancel and retry if stuck for >10 minutes.

Installation Failures

Possible causes: Insufficient permissions, conflicting software, or corrupted download.Quick fix: Run installer as administrator (Windows) or with sudo (macOS). Disable antivirus temporarily.

Workspace Errors

Possible causes: Git conflicts, permission issues, or disk space.Quick fix: Ensure you have write permissions and at least 2GB free disk space in your workspace directory.

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Additional Resources

Known Issues

Review documented known issues and their workarounds.

General Troubleshooting

Access general troubleshooting guides for Zencoder products.

Community Support

Join our community forums to ask questions and share solutions.

Contact Us

Reach out to our team for personalized assistance.