Join Our Communities
Becoming part of the Zencoder community is one of the best ways to maximize your experience with our tools. Our community spaces are where you’ll find:- Early Updates - Be the first to hear about new features, events, and improvements
- Team Interaction - Connect directly with Zencoder team members
- Peer Support - Learn from other developers using Zencoder in their workflows
- Knowledge Sharing - Exchange tips, tricks, and best practices
- Networking - Build relationships with like-minded developers
Join Our Discord Server
Engage with the community through topic-focused channels and live discussions
Join Our Reddit Community
Connect with developers and the Zencoder team in our active Reddit community
Why Join Our Communities?
Our community spaces are more than just support channels—they’re vibrant ecosystems where:- Problems get solved faster through collective knowledge
- Your voice shapes the product as we actively listen to community discussions
- You’ll discover new workflows from peers using Zencoder in different contexts
- You can showcase your projects and get constructive feedback
- You’ll be the first to know about beta features, events, and opportunities
Many of our most valuable feature improvements have come directly from community suggestions and discussions!
Community Standards
We’re committed to maintaining welcoming, inclusive spaces where everyone can learn and contribute. To keep our communities helpful and respectful, we ask all members to follow these guidelines: What We Encourage:- Helpful, constructive discussions about development and Zencoder
- Sharing knowledge, tips, and best practices
- Respectful questions and feedback
- Supporting fellow community members
- Hate speech, harassment, or discriminatory language
- Offensive, inappropriate, or disrespectful content
- Self-promotion, spam, or promotional links
- Off-topic discussions that derail conversations
- Sharing personal information or doxxing
- Trolling, flame wars, or intentionally disruptive behavior
Our team reserves the right to remove any content or ban users who violate these standards without prior notice. We prioritize maintaining a safe, productive environment for all members.
Share Your Feedback
Your feedback is invaluable to us and directly influences our development roadmap. We’ve made it easy to share your thoughts:Submit Feedback
Our dedicated feedback form helps us understand your needs and prioritize improvements
Why Your Feedback Matters
When you share feedback with us:- It goes directly to our product and engineering teams
- It helps us identify patterns in user needs
- It influences our feature prioritization
- It helps us refine existing capabilities
Getting Support
While our community channels are great for general questions and peer support, we understand that sometimes you need more direct assistance.For the fastest resolution to technical questions, we recommend starting with our community channels where both team members and experienced users can help.
Community Support
For general questions, workflow advice, and non-urgent issues, our community channels are the fastest way to get help from both peers and team members.
Email Support
For account-specific issues, billing questions, or sensitive matters, our support team is available via email.
When reporting issues, providing detailed debug information helps us resolve your problem faster. Check out our guide on gathering debug information to learn how to share operation IDs, logs, and other helpful details.
Stay Connected
Beyond our community spaces, you can also follow us on social media for announcements, tips, and insights:Twitter/X
Quick updates and announcements
Professional insights and company news
YouTube
Tutorials, demos, and feature walkthroughs