List of Issues and Problems
This section documents known issues that Zencoder users might encounter and provides solutions or workarounds. If you’re experiencing a problem with Zencoder, check this section first to see if there’s already a documented solution.Current Issues
White Screen in JetBrains Chat (WSOD)
Fix for the issue where Zencoder chat window appears completely white in JetBrains IDEs
Gray Screen in VS Code Chat (GSOD)
Workaround for the issue where Zencoder chat panel appears gray and unresponsive in VS Code
Reporting New Issues
If you encounter an issue that is not documented here, please report it through our support channels:Discord Community
Join our Discord server for help from both the Zencoder team and community members
Reddit Community
Connect with developers and the Zencoder team in our active Reddit community
Email Support
For account-specific issues or sensitive matters, contact our support team directly
When reporting issues, providing detailed debug information helps us resolve your problem faster. Check out our guide on gathering debug information to learn how to share operation IDs, logs, and other helpful details.