​
Zencoder Chat Appears Gray in VS Code

​
Problem Description

In rare instances, the Zencoder chat panel in VS Code may display as a gray, unresponsive area instead of the expected chat interface. This is internally known as the “Gray Screen of Death” (GSOD). This prevents normal interaction with Zencoder within the IDE. Gray Screen in VS Code Chat

​
Symptoms

  • The Zencoder panel opens but displays only a gray screen
  • The chat interface is completely non-responsive
  • No content or error messages are visible
  • The issue may occur intermittently

​
Current Status

We’re aware of this issue and are actively working on a permanent fix. Our engineering team is investigating the root cause to ensure a stable resolution in an upcoming update.

​
Workaround

While we work on the permanent fix, here’s how to restore functionality:
  1. Close VS Code completely
    • Save any open work
    • Quit VS Code entirely (not just closing the window)
  2. Terminate the VS Code process
    • On Windows: Use Task Manager to end any remaining VS Code processes
    • On macOS: Use Activity Monitor to quit any VS Code processes
    • On Linux: Use pkill code or your system’s process manager
  3. Restart VS Code
    • Launch VS Code normally
    • The Zencoder chat should now display correctly
We understand this workaround is not ideal. We’re prioritizing a permanent solution to prevent this issue from occurring.

​
Additional Steps

If the issue persists after restarting:
  1. Try disabling and re-enabling the Zencoder extension
  2. Clear VS Code’s cache:
    • Open Command Palette (Cmd/Ctrl + Shift + P)
    • Run Developer: Reload Window
  3. Check for VS Code and Zencoder extension updates

​
Getting Help

If you continue experiencing this issue:
  • Collect debug information using our debug guide
  • Report the frequency and any patterns you notice
  • Contact our support team through Discord, Reddit, or email
We appreciate your patience as we work to resolve this issue permanently.